I soend 200-300 a month on this phone and I have a team of 10 internationally travelling sales people using your phones. So far today I've been transferred, to dead lines, phoned multiple times for less than 2 seconds, been on the automatic call back system and then when called back waited 20 minutes with hold music. Have re-entered web / internet settings, turned roaming on off, rebooted phone, changed off Vodafone network and back etc but no dice.Īssune it's highly likely that it's an issue on the plan somewhere as the above folks are seeing. Made 10+ calls to Vodafone from Manilla, Singapore and now Sydney. Mother sim works in this phone so not the phone. Got Correct txt saying cap removed but cannot access internet since. Responded to txt to remove cap on international roaming. I am sure by accepting the free 1gb my account settings have been affected somehow (not dissimilar to but whatever it is please can this be resolved asap? I also feel some compensation would be appropriate given the time and effort I have spent and the inconvenience (plus I have lost a week's service which I pay for). And being passed on to another adviser because someone needs to "go home" is dire customer service! The second time this year I have had terrible customer service from Vodafone. This is incredibly frustrating, not least because I've been told several times that all will be sorted within an hour etc and this just hasn't happened - I'm starting to feel these advisers are saying anything just to get me off the phone so someone else can deal with this another day. She insisted all would be sorted by 2:25pm.ġ4/11: All is not sorted! Still have the same issue with no server connection & unable to connect to internet, use what's app etc when off wifi. She sent me new APN settings to install - explained I had done all this to no avail. I said this was nothing to do with my SIM card - adviser seemed certain it was despite me explaining all of the above. Would only give me his first name for my reference.ġ3/11: Called 191 again, was this time advised there was an "order in progress" which had been escalated but would be resolved by 2:25pm i.e. I asked if he could explain the issue, he said "it was our (Vodafone's) error". After being kept on hold he said he had "completed the open order form to refresh data" & all would be resolved within 1 hour after switching phone off & on again. I was put through to the adviser who had no background details so I had to explain the issue from scratch yet again. At 6pm the adviser told me his shift had ended and his cab was waiting (?!!) so I was passed onto another adviser and told to say they needed to "check an open order" on my account. data refresh, advised me to check mobile data settings etc (I had already done all of this!) - still not working. They tried my SIM in their phone (I have already tried in old iPhone) & concluded phone & SIM both fine, the problem was with my account so I would need to call 191 again so they could 'refresh' something.Ĭalled 191 and spent 40 mins talking to tech team who tried various things e.g. Went to another Vodafone store who completed a further SIM swap since the first one hadn't been 'validated' (?). They suggested a SIM swap.ġ1/11: SIM swap completed at a Vodafone store - I was not advised about completing activation online by completing a form (found this out on google) but regardless.ġ2/11: Still no service off wifi. Received a message saying this had been applied and when I next tried to use the internet/WhatsApp etc (off wifi) it wouldn't work.ġ0/11: Called 191 who checked my home postcode & said there was planned maintenance locally which was probably what was disrupting my service - I advised I had been to 3 other postcode areas & had the same issue. ![]() Very frustrated indeed.to summarise:Ġ8/11: I applied for free 1gb data by texting 'DATA' to 97888. ![]() Yes I'm still having the issue despite numerous assurances it would have been resolved by now.
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